Etude de cas - Labware

A US-based business decided to become a 100% virtual workplace in the wake of the COVID-19 pandemic. To ensure continuity and productivity, they migrated their data to the cloud and provisioned each user with a Managed File Transfer (MFT) solution that gave them the same desktop file access and user experience they had enjoyed previously in the oce. Security was also a key focus.

Healthcare innovator medBEYOND was founded by a group of healthcare and technology professionals who saw the need to optimize electronic tools and services in the medical field. Today, medBEYOND is comprised of professional practice managers, CPAs, MBAs, Microsoft certified technicians and software managers, as well as professionals with backgrounds in electronic claims and clearinghouse setup and management.

The philosophy of medBEYOND has obvious synergies with South River Technologies. Both businesses exist to bring leading-edge technology and services to organizations in an extremely ecient and cost-eective manner.

Working with SRT has enabled medBEYOND to unlock the power, productivity and robust performance of enterprise-class managed file transfer and cloud storage services. This has helped to push the boundaries of medBEYOND’s operations, enabling the delivery of leading-edge technology and services to even small client practices.

Pathways Home Health and Hospice is a leader in Hospice, Home Health, Private Duty, and Care Management services. Pathways provides high-quality patient and family-centered care at home or in settings such as assisted living, nursing homes, or hospitals.

California-based Pathways was founded in 1977 and is affliated with El Camino Hospital and Sequoia Hospital/Dignity Health. With offices in Sunnyvale, South San Francisco, and Oakland, and with healthcare providers working in homes and healthcare centers throughout the Bay Area, the ability to securely access files across the network of locations is a critical operational requirement.

Pathways Home Health and Hospice is accredited by The Joint Commission— the same rigorous organization that accredits hospitals—and has recently implemented the Epic Electronic Medical Records (EMR) solution.

The SYNLAB Group provides pathological laboratory services in Europe for human and veterinary medicine as well as for environmental analysis. It operates around 300 facilities, including 175 full-service laboratories, reference laboratories, smaller routine laboratories and hospital laboratories. Headquartered in Augsburg, Germany, the company currently has approximately 7,000 employees in Germany, the UK, and 18 other European countries, as well as Turkey, Saudi Arabia, and Dubai.

Technology and innovation are understandably high priorities for SYNLAB, which provides reliable services that drive quality results through state-of-the-art technology and a clinically led approach. SYNLAB uses this experience to help its customer organizations redesign their own services and reduce costs while meeting the needs of clinicians and patients.

In 2009, SYNLAB identified a need for a secure managed file transfer solution that would support a variety of protocols to transfer files both in-house and for customers. SYNLAB already had a legacy file transfer solution, but this could no longer fulfill the company’s needs. SYNLAB decided to look for an innovative replacement product and began by researching alternative solutions online. After making contact with South River Technologies’ (SRT) distribution partner Meco Systemhaus, SYNLAB began a trial to evaluate SRT’s Cornerstone MFT.